With over 6 years of combined experience in data entry, logistics, and customer service, I bring a strong background in managing key operational processes, ensuring seamless customer experiences, and optimizing team performance.
Data Entry Specialist (3 years): I have extensive experience working with FedEx Logistics, where I was responsible for ensuring the accuracy and timeliness of critical data entry tasks. My expertise includes managing large volumes of data, processing shipments, and ensuring compliance with company standards.
Customer Service Associate (2 years): At LBC Express Inc., I provided exceptional service to clients, addressing inquiries, resolving issues, and ensuring smooth shipping operations. I excel in communication, problem-solving, and delivering positive customer outcomes.
Customer Service Representative & Mentor (1 year 3 months): At T-Mobile, I not only delivered outstanding customer service but also mentored new hires, guiding them through processes and helping them reach performance goals. I have experience troubleshooting, upselling, and ensuring customer satisfaction in a fast-paced environment.
Here are the list of tools i used as Customer Service Representative
-Slack
-Microsoft Office
-Microsoft Excel
-Microsoft Power Point
-Microsoft Teams
-Avaya/Cisco
-Verint
-Zoom
-Zendesk
-Gorgias
My goal is to leverage my skills in data management, customer service, and team leadership to provide exceptional support and drive business success for your company.
Let’s work together to achieve your goals with efficiency and excellence.
