Detail-oriented and highly adaptable professional with over 8 years of experience in sales and BPO (Concentrix, Alorica, Teleperformance, Tech Mahindra) and a solid background in customer service, lead generation, and CRM management. Recently worked as a Virtual Assistant at Poconos Barking Lot, handling bookings, client communication, and system navigation. Proficient in tools such as Trello, Canva, Microsoft Office Suite, and CRM platforms. Currently upskilling in GoHighLevel, Zapier, and automation tools to transition into a Technical VA role with higher-value service offerings.
