Detail-oriented and highly reliable Virtual Assistant with extensive experience in financial services, health insurance operations, trust and safety, and customer support. Professional background includes 1 year and 9 months supporting Individual Retirement Accounts at Corebridge AIG Insurance-Accenture Inc, 3 months as a Trust & Safety / Content Moderator under Meta-Accenture Inc (Facebook), and 1 year and 5 months (ongoing) handling multi-line health insurance operations under CHUBB / ESIS Accenture Inc.Experienced in managing back-office processes and inbound calls simultaneously, including claims and benefits inquiries, documentation, data validation, and accident/injury intake reporting. Demonstrates strong ability to multitask across different lines of business while maintaining accuracy, compliance, and service quality. Well-versed in handling sensitive financial, medical, and personal data with strict adherence to confidentiality and regulatory standards.A Bachelor of Science in Medical Technology graduate, with solid knowledge of medical terminology, healthcare workflows, and insurance processes, enabling efficient handling of health-related accounts and administrative tasks. Recognized for professionalism, strong organizational skills, clear communication, and the ability to work independently in fast-paced, remote environments. Committed to providing dependable virtual support that contributes to operational efficiency and client satisfaction.
