I’m a Senior Project Manager and AI Operations professional with hands-on experience managing teams, client implementations, business operations, telecommunications projects, and AI-powered solutions for U.S.-based businesses.
My background goes beyond traditional virtual assistance. I’ve handled projects from planning through implementation, coordinated directly with clients and vendors, managed technical and AI teams, supported HR and marketing initiatives, and helped turn business requirements into working solutions.
My key areas of experience include:
• Project Management & Client Coordination
• AI Operations & AI Agent Implementation
• Team Leadership and Staff Management
• UCaaS / Telecommunications Implementation
• RingCentral, AT&T ----------- Zoom, and 8x8 environments
• Customer & Technical Support Operations
• CRM and Workflow Automation
• AI Tools and Platforms
• Sales & Business Development Support
• HR, Recruitment, and Employee Onboarding
• Marketing and Social Media Content Coordination
• Microsoft Excel & Google Sheets
• Process Documentation and SOP Development
I’m also actively involved in developing and managing AI solutions for business use cases such as AI Receptionists, AI Customer Support, AI Business Development Representatives (BDRs), and AI Executive Assistants. My work includes helping define workflows, coordinating development, testing AI behavior, improving processes, and overseeing the people responsible for managing and optimizing these systems.
On the telecommunications side, I have experience coordinating large-scale phone system migrations, number porting, user provisioning, call queues, IVRs, call routing, device deployment, troubleshooting, and post-implementation support.
I’m comfortable communicating directly with executives, clients, engineers, vendors, and support teams. I can take a project from an initial discussion, organize the requirements, coordinate the people involved, track deliverables, solve problems as they arise, and help bring the project through completion.
I’m continuously expanding my knowledge of AI, automation, business operations, and emerging technology. I’m especially interested in opportunities where I can combine project management, technology, AI, and operations to help a company scale.
If you’re looking for someone who can do more than simply follow a task list—someone who can understand the objective, organize the work, coordinate the right people, and help execute the plan—I’d be happy to discuss how I can contribute to your team.
