• Working alongside upper management to promote retention of customers and overall positive experience
with the services we offer
• Responsible in matching and selecting the right talents across all specialization (IT/Non-IT) with
companiesthat needs their prowess
• Attend calibration meeting with clients to align sourcing and interviewing strategies to potential
candidatesfor the assigned open requirements
• Point of contact forseveral accounts/clients
• Foster long-term relationships with candidates
• Review and understand the technical job requirement
• Research new technologies in the IT domain to understand the requirement better
• Onboarding and setting up customers’ accounts, providing training & overview of their accounts.
• Handle account escalations at the same time proactively identify and engage existing customers who are
“high churn risks”
