Experienced professional with nearly 3 years of expertise in remote office management for a U.S.-based property management company. Possess over 2 years of team management and resource planning experience in a contact center environment, with solid knowledge of workforce management tools and manual forecasting methods. Proven ability to communicate, collaborate, and influence effectively at all levels, from agents to senior directors.
A service-oriented Quality Assurance Specialist with more than 7 years of experience in the IT distribution and BPO industries. Demonstrated strengths include critical and analytical thinking, complex problem-solving, time management, and excellent communication skills. Recognized for handling tasks with accuracy, efficiency, and a focus on delivering exceptional service.
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