Dedicated Administrative & Customer Support Specialist with 10+ years of experience in insurance operations, underwriting support, customer service, and process coordination. I help businesses streamline workflows, manage high-volume tasks, and deliver exceptional client support with accuracy, accountability, and efficiency.
I’ve worked with top global companies including QBE, Optum/BriovaRx, and Teleperformance, handling critical tasks such as underwriting assistance, new business triage, scheduling, customer support, reporting, and data management. My background includes supporting U.S.-based underwriters, coordinating specialty insurance processes, and managing team inboxes with fast turnaround and high attention to detail.
What I Can Do for You
? Admin Support / VA Work
– Email & calendar management
– Data entry & CRM updating
– Report generation & documentation
– Process coordination & workflow management
? Insurance Operations & Underwriting Support
– Specialty Casualty support
– New Business (NB) & Renewal processing
– Majesco system tasks (Triage, Bind, Quote)
– Policy support, indexing & legal notices handling
– Report preparation for underwriters
? Customer Service (Phone / Email / Chat)
– 95%+ customer satisfaction experience
– Resolving inquiries promptly & professionally
– Compassionate handling of high-priority clients
– Problem-solving & issue resolution
? Tools & Technical Skills
– Majesco (MM & Specialty Casualty certified)
– MS Office / Google Workspace
– Canva, CapCut, Lightroom
– CRM, ticketing tools & workflow systems
Work Qualities You Can Expect
? Fast learner & highly adaptable
? Reliable, accountable, and detail-oriented
? Strong time management & multitasking
? Team player with excellent communication skills
? Capable of working independently with minimal supervision
???? Looking for a long-term client
I’m committed to delivering consistent, high-quality work and building long-term professional partnerships. If you need a dependable VA, CSR, or insurance operations specialist who gets things done efficiently—I'm ready to help.
