I have over 18 years of experience in the BPO industry. I began my career at Cyber City Teleservices and later moved to Concentrix, where I spent over 17 years. Starting as an agent, I worked diligently to progress through various roles, ultimately reaching a leadership position. These are the key responsibilities that of my most recent role as an operatins manager
Manage and coordinate day-to-day business operations to ensure efficiency and smooth workflow across departments. Implement process improvements to enhance operational efficiency, reduce costs, and increase productivity.
Supervise, train, and motivate staff, ensuring high performance and fostering a positive work environment.
Develop and manage budgets, allocate resources effectively, and monitor operational costs to ensure financial efficiency.
Track key performance indicators (KPIs), generate reports, and provide insights to senior management and clients to drive operational improvements.
Attend and lead discussions during weekly business reviews with clients to identify opportunities for improving operational processes.
Oversee and manage the end-to-end execution of the project, ensuring al objectives are met within scope, time, and budget
