Customer Service VA | Shopify | PayPal Disputes | Admin Support

Customer Support & Retention Specialist | Shopify VA | Chargeback & Dispute Management | E-commerce Support

PROFESSIONAL SUMMARY

Experienced Customer Support and Retention Specialist with 5+ years of experience supporting e-commerce, B2B, and service-based businesses. Skilled in email and chat support, Shopify customer service, chargeback management, dispute resolution (Claim / Inquiry), retention strategies, and administrative support.

I specialize in delivering high-quality customer experiences while helping businesses reduce refunds, resolve disputes efficiently, retain customers, and maintain smooth day-to-day operations.

Experienced in handling escalated concerns, technical support, VoIP systems, and back-office operations with a calm, solution-oriented approach.