Client Relationship Management:
Serve as the primary point of contact for assigned clients, building and nurturing long-term relationships.
Regularly communicate with clients to understand their needs and provide solutions.
Project Coordination:
Ensure timely delivery of services or products to clients.
Coordinate with internal teams (e.g., sales, marketing, customer support) to meet client expectations.
Issue Resolution:
Address and resolve client concerns or issues promptly and professionally.
Act as a liaison between the client and internal teams to ensure seamless communication.
Performance Tracking and Reporting:
Monitor account performance and provide regular updates to clients and management.
Prepare reports on account metrics, including revenue, retention rates, and customer satisfaction.
