1. T Support Analyst/Service Desk Analyst /Level2 Technical Support 13+ years’ experience in call/chat/email high paced call centers environment
2. Familiar of hardware, software applications, printing and network connectivity issues including LAN, WAN, and VPN access in Windows 10/8/8.1/7 environment and MAC OS
3. Familiar with webhosting environment like domains/websites, emails, servers Linux/Unix Server, Windows server
4. Excellent with troubleshooting MS Office 365 applications
5. Knows TCP/IP like SFTP, Transfer Protocol(FTP), Secure Shell Access (SSH), Telnet etc.
6. Excellent with mail protocol such as POP,IMAP, SMTP, Microsoft Exchange, MS Sharepoint
7. Knows in installing CMS applications such as WordPress, PhpBB, any kind of CMS applications
8. Has knowledge with web technologies such as HTML, CSS, PHP, MySQL database.
9. Exceptional technical and customer service skills.
Customer service oriented with excellent communications and writing skills.
10. Basic understanding with networking fundamentals/configuration (i.e. setting up router, switch) .
