1. Administrative & Clerical Skills
Appointment scheduling and calendar management
Medical transcription and data entry
Managing patient records and electronic health records (EHR/EMR)
Handling insurance claims and billing
Processing prescriptions and coordinating refills
2. Healthcare Knowledge & Compliance
Understanding of medical terminology
Familiarity with HIPAA and patient confidentiality regulations
Basic knowledge of healthcare procedures and documentation
Experience with telemedicine platforms
3. Communication & Customer Service
Strong verbal and written communication skills
Professional email and phone etiquette
Handling patient inquiries and support
Coordinating between patients and healthcare providers
4. Technical & Software Proficiency
Experience with EHR/EMR systems (e.g., Epic, Kareo, Athenahealth)
Proficiency in Microsoft Office & Google Workspace
Using CRM tools and telehealth platforms
Knowledge of medical coding and billing software (CPT, ICD-10)
5. Organizational & Problem-Solving Skills
Multi-tasking and prioritization
Attention to detail and accuracy
Time management and efficiency
Ability to work independently with minimal supervision
