Versatile and detail-oriented digital professional with strong expertise in Shopify eCommerce operations and customer support. Skilled in Shopify product research, listing, description writing, and catalog management, ensuring consistent and high-quality product pages.
Work Experience
Shopify Product Management: Hands-on experience managing and improving Shopify product catalogs. Regularly updated product listings with SEO-friendly titles, descriptions, and tags to boost search visibility and drive traffic. Organized collections and ensured product pages were optimized for both customers and performance.
Product Image & Catalog Optimization: Edited product images — cropping, background removal, resizing — to maintain a clean, professional, and consistent look across the store. Ensured product catalogs were easy to navigate, reducing customer confusion and support inquiries.
Product Listings & Descriptions: Created SEO-optimized listings with accurate pricing, images, variants, and engaging descriptions to enhance the online shopping experience.
Customer Support & Client Satisfaction: Delivered fast, professional, and solution-focused support using Freshdesk and Outlook. Resolved inquiries efficiently, maintained positive client relationships, and ensured high levels of customer satisfaction, demonstrating strong communication and problem-solving skills.
