SaaS Customer Success, Account Management, B2B, Renewals, Customer Service, Chat Support

SaaS Customer Success & Account Management Specialist | 10+ Years | Retention, Renewals & B2B Growth

With over 10 years of experience in customer support, customer success, account management, renewals, retention, and B2B sales, I help SaaS companies increase MRR, reduce churn, and grow expansion revenue.I specialize in managing the full SaaS customer lifecycle - from onboarding and adoption to renewal and upsell and ensuring long-term client success and predictable recurring revenue.