Hi! I'm a customer service professional with a strong background in handling everything from order tracking and processing to billing and account support—both over the phone and through email or chat. I've worked with big names like Amazon and T-Mobile, where hitting targets and providing top-notch support was part of the everyday grind.
Here’s a quick snapshot of what I can help you with:
* Respond to customer inquiries and provide assistance through Amazon's messaging system, email, and phone
* Resolve customer issues, including order problems, product inquiries, and return requests
* Collaborate with the warehouse and fulfillment team to address any order-related issues
* Managing billing issues, invoices, and payment concerns
* Monitor and manage customer reviews and feedback on Amazon
* Communicating with third-party sellers via phone or email regarding products and services
* Ensure timely and accurate order fulfillment and shipping
* Providing thoughtful, effective support through phone, chat, or email
I’ve handled complex customer situations and always aim to find the best solution—whether it’s offering a concession, fixing a hidden charge, or just making sure the customer feels heard. I believe great support is about listening, solving, and leaving people feeling confident and cared for.
If you’re looking for someone who can bring professionalism, empathy, and a solid track record to your team, I’d love to connect!
