Over the past four years, I have built valuable professional experience that has contributed greatly to both my personal and career growth. I have had the opportunity to work with several well-known companies in Dumaguete, Philippines, taking on roles such as Quality Analyst, Concierge Specialist, Customer Service Representative, and Healthcare Virtual Assistant. These roles have strengthened my ability to communicate effectively, manage administrative tasks, and provide excellent customer support.
During my college years, where I studied English, I was an active member of several organizations related to my field. This experience helped me develop strong communication, collaboration, and leadership skills. Being fluent in English has allowed me to confidently connect with people, build rapport quickly, and maintain a friendly and professional tone in every interaction—skills that are essential when assisting clients and customers.
As a Healthcare Virtual Assistant working in a receptionist role, I support healthcare providers and patients by ensuring smooth day-to-day operations. I manage appointment scheduling and confirmations, collect and update patient information, and maintain organized records to support efficient healthcare services. I communicate with patients professionally and empathetically, addressing their questions and concerns while providing reliable administrative support to the clinic.
In addition to my healthcare support experience, I also bring skills in social media management and administrative assistance. I am experienced in managing Facebook pages, creating engaging posts, newsletters, and brochures using Canva and Brevo, and supporting businesses with email and document management, meeting coordination, and proofreading tasks.
I am now seeking a Virtual Assistant role where I can combine my experience in customer service, healthcare administration, social media management, administrative support,, and proofreading to help businesses operate efficiently, stay organized, and maintain strong connections with their clients.
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