Results-driven and customer-focused Account Manager with experience in managing client relationships, optimizing IT environments, and delivering outstanding service. Adept at growing Monthly Recurring Revenue (MRR), managing accounts, and ensuring seamless IT service delivery while fostering high-performing team collaboration. Proven track record in handling sales opportunities, aligning client expectations, and ensuring satisfaction throughout the lifecycle. Skilled in leading teams, managing service delivery processes, and driving operational excellence aligned with strategic business objectives.
Has over 10 years of experience in the BPO industry. Started as Technical Support Representative assisting customers on their product operation and hookups on computer peripherals. He was promoted as a Quality Analyst last February of 2009 and started as an OIC Team Leader last November 2013. Has undergone Quality Professional Excellence Program (QPEP100) and other training courses in Open University. He d----------- to work overseas and started as Service Desk / Help Desk in IT industry after couple of years he was able to join the Infrastructure team / Modern Workspace team as a Technical Support engineer.
Has utilized different tools as and techniques to deliver better coaching to the agents. Experienced
in computer software applications; MS Office, Active Directory, Microsoft Exchange, Lotus Notes,
O365, Citrix, EMC Avamar, Veeam, Datto, VMware, CommVault, Hyper V, and Microsoft RDS.
