Dependable and goal-oriented IT Professional with almost 10 years of experience supporting offshore and in-house IT. Level-headed and calm in stressful situation with well-developed people skills. Works with Cross IT Functional Teams and Stakeholders to facilitate the resolution of major i----------- reported outages. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Known for collaborative approach and commitment to excellence. Proven ability to drive team collaboration and deliver impactful results in fast-paced environments. Effective at prioritizing tasks and meeting deadlines.