I am an experienced professional with a strong background in administrative role, customer service and technical support, coupled with expertise in manual software testing.
- Experienced Customer Service Representative with expertise in phone, chat, and email support.- Skilled in technical troubleshooting and resolving customer issues efficiently.- Proficient in administrative tasks, including employee onboarding/offboarding and maintaining confidential records.- Strong organizational skills in managing employee files and developing Standard Operating Procedures (SOPs).- Experienced in manual software testing to ensure product quality and functionality.- Detail-oriented, proactive, and committed to delivering exceptional service in fast-paced environments.- Excellent communication and interpersonal skills with a focus on customer satisfaction.
Verified
