Customer Support Manager | Shopify | Dropshipping | Email & Chat Support

Customer Support Manager | Virtual Assistant | eCommerce & Shopify Support | CRM Specialist

Customer Support Manager & Virtual Assistant with 3+ years of experience in eCommerce and dropshipping. Managed 80–120 daily tickets across email, chat, and phone while maintaining 85–90% CSAT.

Specialized in Shopify support, order management, refunds, returns, chargebacks, and fulfillment issue resolution. Experienced in creating SOPs, email templates, and improving support workflows for faster and more consistent responses.

Proficient in Zendesk, Freshdesk, Gorgias, CRM systems, Google Workspace, Trello, Slack, and Zoom. Detail-oriented, reliable, and experienced in handling high-volume support while delivering excellent customer experience.