I have a strong background in quality as I was a Quality Analyst II with Uber Manila, some of the daily tasks and weekly tasks include: Quality Audits for agents (voice and none-voce), Coaching, send weekly and monthly reports to stakeholders/Clients and managers, attend weekly business reports with clients/stakeholders just to name a few.
My resume is attached to support my application. It includes the skills I believe you are looking for, such as:
• 15 years’ experience in the BPO industry as Quality Analyst, CSR, TSR.
• Knowledge in MS Excel, Google Sheet, Google Docs, 7 QA tool, Process Improvement just to name a few.
• Leadership experience with Uber Manila, I was also in charge of 5 other QAs as their POC and was also part of a team that launched/spearheaded new line of businesses/accounts for Uber Manila.
• I am also a Lean Six Sigma white belt Certified A.I powered.
• Kaizen for small projects certificate of completion
