1) TICKETING PROFILE:
Ticket Support & Specialist | Ticket Inventory | Ticket Fulfillment | Ticket Loss Mitigation, Refunds & Cancellations | Ticket Purchasing | Ticket Broker Assistant
Technical Know-How
Ticketing Platforms:
AXS / AXS Resale
Etix
Eventbrite
SeatGeek
Seetickets / Eventim
StubHub
Ticketmaster
TicketNetwork
TickPick
Tixr
Vivid Seats
Go Tickets
Gametime
B2B Automatiq
Browsers & Tools:
Microsoft Office Tools
Google Workspace
Airtable
Konami
Zoho & Zendesk
Mailchimp
IMS
Jancy
Proxy Managers
Sessionbox
Skybox
Automatiq
Here’s a summary of the tasks I've handled in the ticketing industry:
- Purchased and pulled concert and event tickets from primary platforms like Ticketmaster, AXS, Evenue, Ticketweb, Eventbrite, and others.
- Registered for verified fan presales and onsales.
- Created and maintained user accounts across various platforms.
- Track ticket orders, investigate problems and audit listings from time to time, before passing them into pricing, accounting and fulfillment
departments
- Lead and assist in devising of ways to optimize inventory control procedures
- Work with internal brokers to assure accurate ticket purchases
- Process the requests for cancellation, refund and return tasks
- Reconcile listings and process the mappings of ticket orders
- Receive, track and fulfill orders in a timely,
efficient manner
- Report duplicate, returned, damaged and
cancelled orders to proper channels;
- Conduct process reviews and improvements to ensure departmental efficiency
- Taking the lead to challenging projects such as Accounting Backlogs (refunds, unmatched and write offs, cancellations etc)
- Delivered tickets via platform transfer systems or manual distribution.
- Coordinated with resellers, brokers, and clients for smooth ticket fulfillment.
- Troubleshot ticket order issues, delivery errors, and waitlist problems professionally.
- Worked on specifications and arbitrage opportunities to maximize profits.
- Collected and organized market data through web scraping tools.
- Managed multiple accounts and sessions simultaneously using browser tools, proxies, and session management software.
Handled email communications, including auto-forwarding important updates.
2) ADMIN/ACCOUNTING/CUSTOMER SERVICE/MARKETING PROFILE
- Attend to customers’ inquiries and requests (quotations, proposals etc) via email, telephone, social media etc
- Make company letters for approval (complaints, transmittal, memo, certifications etc)
- Organize and host product presentations and personal customer visits
- Make reports of accreditation (e.g to private clients or govt. bodies etc)
- Perform market research and surveys
Investigate and analyze historical data for Weekly and Monthly Sales Reports
- Design and create marketing collaterals (i.e visits, email, social media etc.), and assist in monitoring active marketing programs and developing ways to improve them
- Timely collection and receiving of cash, check, deposit or bank
payments etc of clients/companies
- Report the accuracy of collection records in reconciliation with the Sales and Accounting
- Find and contact debtors to arrange pay-offs (SOA, reminders, letters or personal visit etc)
- Submit the historical data and investigation report of clients with application to credit line
- Submit the monthly audit of collection reports on manual and system
records
Verified
