I am a dedicated and results-driven professional with 7+ years of experience in customer service, technical support, operations, and client relations. My background includes roles such as Senior Subject Matter Expert, Executive Assistant/Virtual Assistant, Technical Support Specialist, and Data Entry Specialist, allowing me to bring both deep product knowledge and strong operational support to every team I work with.
As a Senior SME, I handled escalations, coached frontline agents, analyzed performance trends, and collaborated closely with leadership to improve processes and customer satisfaction. I have extensive experience supporting US- and AU-based clients, ensuring service quality, consistent communication, and efficient issue resolution.
My technical skill set includes:
CRM Tools: Zendesk, HubSpot, Bright Pattern
Productivity Tools: Google Workspace, Microsoft Office
Creative & Media: Adobe Premiere Pro, Photoshop, After Effects, Canva
Admin & Support: Email management, calendar scheduling, documentation, reporting, and client coordination
I am known for my professionalism, excellent communication skills, strong attention to detail, and ability to work in fast-paced environments. Whether handling customer support, assisting executives, guiding teams, or organizing operations, I deliver dependable, high-quality work.
I am currently seeking long-term opportunities where I can contribute my expertise, support business growth, and be a valuable asset to your team.
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