I’ve had experience working with BPO industries as a Customer Service Representative for years now, I’ve managed financial and telco accounts. In Financial account, we managed and documented client interactions in CRM systems,
collaborated with the finance team to resolve complex account issues and maintained a high level of customer satisfaction, meeting KPIs such as response time, issue resolution rate, and customer feedback while in Telco Account, we delivered a high-quality customer support for telecom services, assisting customers with account inquiries, billing issues, plan changes, service troubleshooting, providing solutions for technical issues, service disruptions, billing disputes, worked with customers to identify their needs and recommend the most appropriate plans, products, or services to meet their requirements, processed account changes, including plan upgrades, service cancellations, and troubleshooting device or connectivity problems.
