Customer Service Representative with 2 years of experience supporting a U.S. financial account (Optum Financial, HSA/FSA/HRA) through Concentrix, handling balances, claims, and transactions while strictly following authentication and data privacy protocols. Daily hands-on experience with Salesforce, including case creation, updates, and reporting with additional working knowledge of ServiceNow. Skilled in secure documentation, issue resolution, and clear verbal/written communication in fast-paced, compliance-driven environments. Background also includes visual/creative work (set design for ABS-CBN, in-store visual merchandising for Puregold), giving me strong attention to detail and adaptability across industries. A fast learner who adjusts quickly to new tools, systems, and processes, committed to delivering accurate, professional support that protects both the client's data and their customer relationships.
