Operations and Global Reporting Manager with over 9 years of experience driving organizational performance through data strategy and operational leadership. I transitioned from successfully coaching agents as a Team Leader and guiding operations as Manager, to managing and delivering complex executive-level reporting for global and local leadership (role concluded October 2025). I am experienced in data transformation, visualization, and insight generation using advanced tools, including Power Query, VBA, SQL (MS Access/Superset), and Excel, which I applied to high-impact reports such as PPRO Coaching Compliance, PSP Pass Rate, and regional performance bonuses.
