(Portfolio link)
https://----------------------.-----------nva.site/red-and-white-modern-minimalist-copywriter-portfolio-presentation
Hello, Aj here. I’m a dedicated professional with over eight years of experience in customer service, healthcare support, and patient care coordination. I’m skilled in scheduling, insurance verification, and authorizations, and proficient with tools such as Zendesk, CRM systems, Slack, and EHR platforms. I take pride in being reliable, detail-oriented, and passionate about providing excellent support and care to patients and clients.
Key Skills and Experience:
-Patient Intake & Coordination
-Familiar with U.S Healthcare Systems
-Basic Knowledge on EHR & EMR Systems
-Prior Authorization & Claims
-Inbound & Outbound Calls
-Administrative Support and Reception
-Email, Calendar, and Scheduling Management
Tools & Technologies:
-EHR/EMR Systems: (Krystal, Revolution, Officemate, Rx Nova, Eyefinity, Eyemed, Vsp)
-Office Software: Microsoft Office Suite, Google Workspace Suite
-CRM Systems: Salesforce, Zendesk
-VoIP Systems: Avaya, Citrix, RingCentral, Goto, Mango phone, AWS, Five9
-Communication Tools: Teams, Google Meet, Cisco Webex, Zendesk, Slack
Industry Experience:
-Roofing Administration & Reception, Managed client inquiries, scheduling, and administrative support within the roofing industry.
-Real Estate Reception, Assisted agents and clients with appointments, calls, and property-related documentation.
-Patient Care Coordinator & Receptionist(Optometry Clinic), supported patient scheduling, insurance verification, and clinic operations.
-Food & Retail Customer Service, Delivered excellent customer support and ensured a positive shopping experience.
-Healthcare Customer Service, Handled patient concerns, insurance inquiries, and service coordination with professionalism
