Skilled in training leadership, ensuring compliance with corporate and client standards, and enhancing customer experience through strategic quality initiatives. A certified practitioner in Learning and Development, who possess a demonstrated ability to design and implement training programs that empower teams, resulting in enhanced skill sets and performance.
Have been a home care professional with extensive experience in intake coordination, insurance verification, billing, and electronic health record (EHR) systems. Skilled in streamlining administrative processes, ensuring accurate patient onboarding, verifying insurance eligibility and authorizations, managing claims and invoicing, and navigating insurance portals and platforms such as Kinnser(Wellsky), Careport(extendedcare), Epic Portals and AlayaCare. Known for strong organizational abilities, attention to detail, and delivering compassionate support that enhances both client satisfaction and operational efficiency in home healthcare settings.
