Technical Support SpecialistProvides expert troubleshooting for technical issues with products/services, combining Computer Engineering knowledge with hands-on problem-solving. Resolves softw-----------/hardw----------- inquiries while ensuring customer satisfaction. Additional expertise includes executive support: managing calendars, emails, and CRM systems to streamline technical operations.Online Customer Service RepresentativeHandles customer inquiries and complaints via digital channels (email/chat/social media), maintaining a 90%+ satisfaction rate. Augmented by executive assistance skills: coordinating workflows, moderating Slack channels, and managing documentation to enhance team efficiency.Virtual Executive AssistantSpecializes in administrative support, including email/calendar management, CRM maintenance (GoHighLevel, HYROS), and data reporting. Bridges technical and operational needs through workflow automation and tool optimization.
