Hi! I’m Sheila Mae, a reliable and detail-oriented Virtual Assistant with almost 4 years of BPO experience and hands-on experience in real estate operations, email support, data entry, lead management, and administrative coordination**.
I currently work as an Operations Assistant/Coordinator for a real estate leasing company in Ontario, Canada, supporting six divisions across London, KWCG, GTA, Hamilton, Brampton, and Ajax. My responsibilities include managing and monitoring leads, coordinating with leasing agents, following up with prospects and applicants, tracking applications and required documents, assisting with property listings, scheduling interviews and training, preparing reports, maintaining trackers, and supporting day-to-day operations.
Before transitioning into real estate operations, I worked in Email Support and Data Entry for Grab Singapore, where I also progressed into a Team Lead role managing a team of 15–16 agents and monitoring SLA performance. I have experience working with platforms such as Zendesk, Microsoft Dynamics 365, -----------, Google Workspace, Microsoft Office, Slack, Xero, and various CRM and tracking systems.
I can help with:
• Virtual & Administrative Assistance
• Email & Customer Support
• Data Entry & Data Management
• Lead Management & Follow-ups
• Real Estate Leasing Operations
• CRM & Tracker Management
• Scheduling & Coordination
• Reports & Documentation
• File & Folder Organization
• Recruitment & Candidate Coordination
• Team/Operations Support
I’m a fast learner, highly organized, and comfortable handling multiple tasks while working independently. I take ownership of my work, pay close attention to detail, and always make sure tasks are properly followed through.
