Seasoned professional with extensive experience in back office operations, product research, and email support. Proven ability to thrive in fast-paced environments, particularly within the BPO industry. Highly skilled in administrative tasks, product research, and customer communication, with a strong focus on accuracy, efficiency, and customer satisfaction.
Skills Summary:
*Back Office Assistant & Representative:
-BPO Industry Expertise: Gained extensive experience working with Grab Singapore, handling high volumes of DAX applications.
-Application Review & Decision-Making: Skilled in receiving, reviewing, and verifying the accuracy of DAX applications, making informed decisions on whether to approve or reject.
-Organizational Skills: Demonstrated ability to manage and prioritize tasks efficiently to maintain productivity and accuracy.
*Product Research Analyst:
-E-commerce Product Research: Experienced in researching products on eBay to identify profitable suppliers.
-Supplier Sourcing: Capable of identifying reliable and profitable suppliers, ensuring alignment with business objectives.
* Email Support Specialist:
-Customer Inquiry Management: Expertise in managing customer inquiries and providing timely, accurate responses via email.
-Effective Communication: Strong written communication skills, focused on delivering exceptional customer service.
-Efficiency & Quality: Ability to handle a high volume of emails while maintaining quality and efficiency in responses.
