Detail-oriented and HIPAA-certified healthcare professional with over 5 years of experience in the BPO healthcare industry, including roles as Insurance Verification Specialist, Operations Supervisor, Customer Service Representative, and Subject Matter Expert (SME). Skilled in managing insurance claims, verifying patient eligibility, and supporting cross-functional teams in fast-paced, compliance-driven environments. Proficient in tools such as Epic (EHR), Fiserv, Oracle, Citrix, Canva, Google Workspace, and Microsoft Office Suite. Recognized for strong leadership, process optimization, and a commitment to accuracy, privacy, and quality service in healthcare operations.
