I am a graduate of BS Electrical Engineering with a diverse skill set and professional background in workforce management, queue monitoring, technical and customer support, and account management. My experiences have refined my analytical abilities, adaptability, and commitment to delivering high-quality results in dynamic environments.
In addition to my engineering degree, I pursued one year of BS Nursing. During this time, I gained valuable insights into healthcare while balancing the challenges of school and parenting without a nanny, which strengthened my resilience, time management, and problem-solving skills. I also acquired knowledge in using tools like Canva and AI to enhance learning and productivity.
I excel in:
• Workforce planning, real-time monitoring, and optimizing operational performance.
• Managing call queues, ensuring smooth service flow, and achieving SLA goals.
• Providing exceptional technical and customer support, particularly in the USA telecom sector.
• Building and maintaining client relationships, driving growth, and delivering tailored business solutions as an Account Manager.
As a professional, I am driven by a passion for learning and continuous improvement. Known for being reliable and results-oriented, I take pride in exceeding expectations, fostering collaboration, and delivering value to every team I join.
