With over 5 years of experience in the BPO industry, I have developed a strong expertise in technical support, sales, and client services across diverse sectors, including telecom, internet, mobility services, and digital advertising. Throughout my career, I have consistently demonstrated my ability to deliver exceptional customer experiences and solve complex issues in both Tier 1 and Tier 2 support roles for major brands.
From managing cable and internet troubleshooting at Startek PH to optimizing advertising campaigns as a Client Services Associate at TDCX, I specialize in leveraging technical know-how and client-focused strategies to drive success. My proficiency with tools like Meta Ads Manager allows me to help clients navigate, optimize, and grow their digital advertising efforts.
As a subject-matter expert and leader, I take pride in fostering collaboration, ensuring seamless issue resolution, and driving operational excellence. I am passionate about providing value, building long-term client relationships, and continually honing my skills to meet evolving business needs. Whether as a trusted technical advisor or a campaign strategist, I aim to be known as a dedicated and reliable professional who consistently contributes to business growth and client satisfaction.
