A customer service representative with experience in Amazon, Grub-hub, Virgin Media, and account for 3 years, skilled in handling diverse inquiries across multiple channels, including phone call, chat, and email. Excel in resolving issues related to food delivery, telecom services, and e-commerce, while efficiently managing orders, returns, and cancellations. With expertise in CRM tools (Zendesk. Citrix. Icoms, Aviary), upselling, and team collaboration, ensure customer satisfaction through adaptability, patience, and empathy.
