I am a dynamic and results-oriented professional with a wealth of experience in customer service, training, and team leadership. In my role as a Customer Service Representative at NetSpend, I honed my communication, problem-solving, and customer engagement abilities, consistently providing exceptional service. Additionally, I served as a Trainer and Subject Matter Expert (SME), where I empowered teams through the creation and delivery of comprehensive training programs, fostering skill development and ensuring high performance.
As a Team Manager in an appointment-setting environment, I effectively led and motivated teams to meet key performance targets, enhance efficiency, and uphold high service standards. My passion lies in optimizing processes, enhancing team capabilities, and delivering outstanding customer experiences.
