I am a results-driven IT professional with over a decade of proven expertise in delivering cutting-edge IT solutions and exceptional support to Managed Service Provider (MSP) clients. My extensive experience encompasses system administration, cloud technologies, network security, and remote support, ensuring optimized operations and unmatched client satisfaction across diverse industries.
Key Skills & Expertise
• System Administration: Advanced management of Windows Server environments, Active Directory, DNS, DHCP, and File/Print Servers.
• Cloud & Virtualization: Proficient in Microsoft 365, Azure, VMware, and Hyper-V for scalable IT infrastructure.
• Security & Networking: Strong expertise in configuring and managing firewalls (Fortinet, Palo Alto, Cisco), VPNs, and endpoint protection tools like SentinelOne, Cisco Umbrella, Cylance, ThreatLocker, and Huntress.
• Backup & Disaster Recovery: Proficient in implementing and managing Veeam, ShadowProtect, and Datto solutions for data protection and business continuity.
• Remote Support Tools: Skilled in Automate RMM and N-able for proactive system monitoring and maintenance.
• Ticketing Systems: Experienced in ConnectWise and ServiceNow for efficient issue resolution and SLA compliance
Certifications
- ITIL v3 2011 Foundation. Certificate Number: GR-----------DR
- Microsoft Certified Solutions Associate (MCSA) Certificate Number: B3B04E-A1B3DD
I excel in providing MSP clients with proactive, reliable, and scalable IT solutions that align with their business goals. Leveraging advanced technologies and best practices, I am committed to delivering high-performance IT environments while driving operational efficiency and security.
