A highly motivated and results-driven professional with extensive experience in Customer Service (CSR), Technical Support (TSR), Cold Calling, and Retention strategies. Proven expertise in delivering exceptional customer experiences, troubleshooting complex technical issues, and enhancing customer loyalty. Skilled in training and mentoring teams, ensuring adherence to quality standards, and leading teams to meet and exceed performance targets. Adept at managing advanced technical support challenges, handling customer complaints, and implementing strategies to retain and engage clients. A collaborative team leader with a strong commitment to continuous improvement, customer satisfaction, and operational excellence.
