Hi. I am a dedicated Virtual Assistant with 4 years of experience in providing high-quality remote support. I specialize in Amazon Virtual Assistance as FBA Reimbursement Specialist, Quality Supervisor and Sr Quality Specialist.
FBA Reimbursement Specialist
-Responsible for filing claims for lost, dispose and damage items in Amazon Warehouse.
-Recover money for the seller in relation to mismatch inventory and excessive fees.
-Uses experience in reimbursement to maximize revenue and operational efficiency.
-Reviewing filed cases for lost, dispose and damage items in Amazon Warehouse.
-Reopen emails and filed cases previously declined by Amazon
-Dispute declined reimbursement
-Discover lost units in FBA shipments
Quality Analyst Supervisor/Sr. Quality Analyst
-In charge of maintaining the highest levels of quality while making sure that the services are in line with company and regulatory regulations.
-Oversee the quality checks and audits carried out by the tea-----------mbers
-Making sure in meeting the quality standards demanded by the clients, develop and implement quality assurance policies and processes.
-Organize coaching and training sessions for tea-----------mbers to help them advance their abilities.
-Monitor and document trends in quality assurance, analyze data, and match metrics to customer needs.
-Create and implement key performance indicators (KPIs) to assess quality performance and carry out corrective action plans to enhance outcomes.
-Attend weekly business review with operations and clients to discuss the company’s performance
