I help businesses strengthen two areas that directly affect growth: customer experience and brand communication.
I am a Brand and Content Strategist and Customer Support Specialist with over three years of experience across healthcare, technical support, automotive customer care, case management, and digital content strategy.
As a content strategist, I translate complex research into clear, engaging content for LinkedIn, X, Substack, YouTube, and Spotify. My work has contributed to:
• 2.1 million impressions on X
• 667,000+ impressions on LinkedIn
• 3,300 new LinkedIn followers
• 1,400 new paid Substack subscribers
• Podcast rankings of #1 in Medicine and #12 in Health
I have developed content for CEOs, founders, healthcare professionals, investors, and high-performing audiences. My experience includes research, copywriting, content planning, audience positioning, performance analysis, community engagement, and adapting one idea across multiple platforms.
As a customer support specialist, I have handled 80–100+ inbound calls daily and resolved more than 200 support tickets per week. I was recognized as a Top-Performing Patient Care Coordinator for three consecutive months while maintaining 100% call quality, 95% ticket compliance, and a five-minute average handling time.
I am experienced in appointment scheduling, healthcare coordination, HIPAA compliance, case management, technical troubleshooting, CRM management, ticket resolution, data entry, and customer communication through phone, chat, and email.
My tools include Salesforce, Zendesk, Gorgias, ServiceNow, eClinicalWorks, Genesys, Avaya, Slack, Microsoft Office, Google Workspace, Canva, CapCut, and Notion.
What sets me apart is that I understand both sides of a business: how to communicate its value publicly and how to take care of its customers behind the scenes. I am dependable, detail-oriented, coachable, and comfortable working independently in a remote environment.
If you need someone who can represent your brand professionally, solve problems efficiently, and consistently deliver high-quality work, I would be an excellent addition to your team.
Verified
