I worked as an inbound CSR with a total of 3.5 years of experience in a contact center, supporting UK- and US-based campaigns. I am skilled in handling customer inquiries over the phone and have a keen attention to detail. In addition to taking calls, I was cross-trained in multiple lines of business (LOBs) within the account, including data entry and data collection. I am also experienced in troubleshooting, problem resolution, managing customer expectations, and providing exceptional customer service. Additionally, I have experience in upselling, maintaining customer records, and adhering to company policies and procedures.
