I'm an Operations and Customer Support Specialist with 4+ years of experience supporting US and UK customers through logistics coordination, customer service, and day-to-day operations support.
In my current role as a Logistics VA, I coordinate 50–70 daily deliveries, monitor order progress, communicate with drivers and clients, resolve delivery issues in real time, and maintain accurate tracking records to keep operations running smoothly. Prior to that, I worked with Amazon, handling 100+ customer interactions daily across phone, chat, and email while resolving order, account, and delivery concerns.
My experience includes operations support, workflow coordination, customer support, order tracking, CRM systems, escalation handling, data entry, and cross-functional communication. I'm comfortable working in fast-paced environments where accuracy, organization, and timely communication are critical.
Tools I use include Google Workspace, Microsoft 365, Slack, Zoom, Trello, Asana, ClickUp, CRM systems, order management platforms, ChatGPT, and Grammarly.
I take ownership of my work, communicate proactively, and focus on keeping workflows organized so teams can operate efficiently and customers receive timely support.
Verified
