Greetings,
My name is Jona, and I'm 35 years old. I have over 10 years of experience in the Business Process Outsourcing (BPO) industry, with a strong focus on customer care for major telecommunications companies like T-Mobile, Comcast, and MetroByT-Mobile. In my previous roles, I've been responsible for managing various Telco accounts, facilitating real estate transactions, and addressing client inquiries to ensure their satisfaction. I've also worked as an appointment setter, honing my skills in scheduling and communication.
In addition to my customer-facing experience, I've gained experience in voice-over work for radio advertisements on a part-time basis. I'm proficient with call management tools such as Call Tools, Grasshopper, Ready Mode, Hubstaff, Quo, Aircall, and Five9 Dialer, and I'm comfortable working within United States business hours.
I previously held the position of Senior Operations Representative at Capital One. Currently, I'm seeking full-time or part-time non-voice roles where I can expand my skill set and contribute to an organization's success. I also have experience as a general support cleaner at Homeaglow, assisting cleaners via email and chat.
I'm a dynamic individual passionate about connecting clients with their ideal solutions. My expertise includes online lead generation, customer service, and B2B2C communication, ensuring a smooth experience from prospecting to closing sales. I also possess strong technical skills in software and hardware troubleshooting, along with efficient operations management and proficiency in Microsoft Office.
I am currently employed as a part-time B2B caller with flexible hours. However, due to the current economic climate, I am seeking a full-time position to secure a stable income, as freelancers like myself are particularly affected by inflation and economic crises.
Please let me know if you require any further information or documentation.
Thank you for your time and consideration.
Best regards,
Jona
Verified
