My Customer Service Associate role involves providing timely and accurate information to inbound customer service requests, responding professionally to phone calls, emails, and web-based systems. Responsibilities include processing requests according to department policies, scheduling services, and maintaining communication with customers throughout the service process. It also includes escalating urgent issues to supervisors, assisting with invoice inquiries, verifying data, and supporting strategic initiatives. Additionally, the role involves project management tasks such as sustainability reporting, optimizing services, finding cost savings, and providing updates on relevant policies.
While in my ESL role I taught over 1,000 lessons on grammar, vocabulary, reading, and sentence construction as a part-time job. Developed a reputation for delivering more effective lessons than other non-native speakers. Explained English concepts to Japanese, Taiwanese, and Chinese students and received multiple promotions (Callan Badge). Fostered a friendly learning environment while maintaining focus on education.
