I am a dedicated professional with 9 years of experience, recognized as a multi-awarded Senior Quality Evaluator in the call center industry, where I focused on assessing customer interactions to enhance service quality. My background also includes serving as an Executive Assistant in property management, where I successfully managed maintenance requests, managed calendars and coordinated appointment schedules for property viewings, conducted leasing pre-screening, scheduled property viewings, and handled various administrative tasks. Additionally, I have experience as an Inside Sales Agent, specializing in live transfer calls and appointment setting. Over the years, I’ve developed strong time management and observational skills, allowing me to prioritize tasks and ensure efficiency. My customer-focused mindset drives my ability to solve problems and provide exceptional service. I am proficient in a wide range of tools and applications, including RentVine, Tenant Turner, Zillow, MLS, Google Suite, Slack, Excess Elite, Ready Mode, XPLs Pro, Salesforce, and Office 365. I’m also skilled in using Microsoft Excel, Outlook, MS Teams, and CDAX for data analysis, task organization, and email management.
Key skills include:??Email handling (Outlook & Gmail)
Expertise in ticketing systems and prioritization
Strong analytical and problem-solving skills
Effective communicator and strong time management
Familiarity with project management applications
Ability to follow IT procedures and provide efficient solutions
I appreciate your time and look forward to discussing how my skills can contribute to the success of your business.
Verified
