Results-driven Customer Service, Business Development, and AI Automation Specialist with 14+ years of experience in customer support, sales, lead generation, appointment setting, and business operations.
I help businesses streamline processes, eliminate repetitive manual tasks, improve customer experience, and increase operational efficiency through automation and AI-powered workflows.
My expertise spans customer service, outbound sales, CRM management, and workflow automation using GoHighLevel (GHL), n8n, Zapier, Make, Claude, Gemini, ChatGPT, and other modern AI tools. I have experience building automated systems for lead generation, appointment booking, follow-ups, customer communications, CRM management, and business process optimization.
Throughout my career, I have worked in HVAC, real estate, maintenance services, and B2B environments, managing high-volume customer interactions while consistently delivering exceptional service and measurable results.
Core Expertise:
• AI Workflow Automation (n8n, Zapier, Make)
• GoHighLevel Administration & Automation
• CRM Management (GoHighLevel, Salesforce, Close, ServiceTitan, -----------)
• Lead Generation & Prospecting
• Cold Calling & Appointment Setting
• Customer Service & Client Success
• HVAC & Maintenance Coordination
• Sales & Business Development
• Process Improvement & Operational Efficiency
• AI Integration (Claude, Gemini, ChatGPT)
I am currently seeking opportunities as an AI Automation Specialist, GoHighLevel Administrator, Business Development Representative, Customer Service Representative, or Operations Support Specialist. I bring a unique combination of customer-facing expertise and technical automation skills that help businesses save time, reduce costs, increase productivity, and scale more effectively.
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