Friendly and detail-oriented Guest Experience Specialist with 5+ years in customer service and hands-on experience managing short-term rentals. Skilled in guest relations, reservations, and OTA platforms (Airbnb, Vrbo). Currently transitioning into a Virtual Assistant role, bringing strong organizational skills, adaptability, and a passion for providing excellent client and guest support.
CORE COMPETENCIES- Guest Services & Customer Support- Reservations & Booking Management- Conflict Resolution & Problem Solving- Short-Term Rental Operations (Airbnb, Vrbo)- Communication & Client Relations- Billing Support & Account Management- CRM & Property Management Tools (Salesforce, Hostaway, Hospitable)
