- Monitor performance and lead the team to achieve key performance indicators (KPIs) and provide an excellent service to customers- Evaluate customer feedback and identify ways to maximize customer satisfaction- Ensure that standard operating procedures are documented and maintained- Produce written reports when required to do so- Leading performance reviews for tea-----------mbers- Creating intervention and improvement plans for tea-----------mbers ensuring the tea-----------ets its performance targets.- Enforces company policies and procedures- Manages the daily performance of the team- Helps tea-----------mbers in answering incoming queries through phone, email or chat and take appropriate actions.- Determine what needs to be accomplished and how it can be done.
