I am a results-driven BPO and VA professional with hands-on experience handling both health insurance and healthcare accounts for almost 3 years. In the health insurance account, I assist clients in understanding their coverage options and guide them in selecting insurance plans that best fit their long-term needs and lifestyle. I ensure clear explanations of benefits, eligibility, and policy details while providing excellent customer service.
In the healthcare account, I support patients by scheduling medical appointments, coordinating with healthcare providers, and ensuring accurate patient information is recorded. I prioritize professionalism, empathy, and attention to detail to help patients feel supported throughout the process.
With strong communication skills, patience, and the ability to handle sensitive information, I consistently deliver quality service while meeting performance standards in a fast-paced BPO environment..
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