Microsoft Office Skills, Computer Literate, Salesforce Skills, Base 24 Skills, Supervising 17 agents, Handling training of the account with more or less 40 trainees.

With nearly three years of experience in a BPO environment, I have developed strong skills in using Microsoft Office Suite (PowerPoint, Outlook, Word, Excel) for creating presentations, managing emails, scheduling meetings, and organizing data. I am proficient in fast typing, basic computer troubleshooting, and key shortcuts in Windows OS. I have hands-on experience with Salesforce for customer service documentation, call management, and utilizing knowledge resources for effective problem-solving. Additionally, I possess a foundational understanding of Base24 applications for managing gift card transactions. Having led teams of up to 18 agents and trained 45 trainees per batch, I bring strong leadership and team management capabilities to any role.