With nearly three years of experience in a BPO environment, I have developed strong skills in using Microsoft Office Suite (PowerPoint, Outlook, Word, Excel) for creating presentations, managing emails, scheduling meetings, and organizing data. I am proficient in fast typing, basic computer troubleshooting, and key shortcuts in Windows OS. I have hands-on experience with Salesforce for customer service documentation, call management, and utilizing knowledge resources for effective problem-solving. Additionally, I possess a foundational understanding of Base24 applications for managing gift card transactions. Having led teams of up to 18 agents and trained 45 trainees per batch, I bring strong leadership and team management capabilities to any role.