Dynamic professional with expertise in customer support, e-commerce operations, technical troubleshooting, and logistics coordination. Skilled in managing multi-channel support (email, chat, and phone) using tools like Salesforce, Avaya, Ebay and Amazon chat to ensure exceptional customer satisfaction. Experienced in e-commerce tasks, including product listing optimization, order management, and resolving customer inquiries for seamless online shopping experiences. Proficient in diagnosing and resolving technical issues for software, hardware, and online platforms. Adept at logistics and supply chain operations, including shipment tracking, inventory management, and vendor coordination, leveraging tools like SAP, Loginext, WMS and RTM. Committed to streamlining workflows, improving efficiency, and delivering high-quality results.
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